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Financial Shared Services

Shared Services Model

Penn State Financial Shared Services is your central access point for initiating financial transactions through ServiceNow. Here, you can quickly access the forms required to submit and manage financial requests with ease.

For assistance with completed transactions or to inquire about future submissions, please contact your local Strategic Finance Partner team.

 

Penn State pollock gate with the sign: The Pennsylvania State University.

Finance OST: New financial shared services model begins operations

Following more than three years of collaborative planning with Penn State’s community of financial professionals, faculty and staff, and University leaders, Penn State Finance and Business launched a new financial operating model on Feb. 24.

Initiate Your Request in ServiceNow

Select the icon below to access the ServiceNow form. Log in with your PSU ID when prompted. We recommend compiling all necessary documentation before starting a form to help streamline the submission process and reduce delays.

If you already submitted a ticket, you can monitor its progress directly within ServiceNow.

Reimburse/Reconcile Travel or Goods & Services

Submit a request for expense reimbursement or reconcile travel and business-related purchases (not required when submitting expense reports in SAP Concur). 

Submit a Non-PO Invoice

Request entry of an invoice that is not associated with a purchase order. 

Create Non-Catalog Purchase Requisitions

Request a non-catalog purchase requisition to be entered into the system. Catalog purchase requisitions may be submitted directly by the unit. 

Book Journal Entries

Request a manual or central journal entry to record a business transaction. 

Labor Distribution Re-Plan

Request labor distribution adjustments. 

Purchasing Card Request & Maintenance

Submit a request for a new purchasing card or for maintenance updates to an existing card (not required when submitting expense reports in SAP Concur). 

PSUbuy

View guidance and resources for PSUbuy requisitions, approvals, reporting, and payments.

Manage Internal Billing Rates

Request new or revised service center rates, market rates, and rates governed by FN27 for approval by the Cost Analysis Team. 

Record Internal Billing Charges

Submit initial billing charges to allocate costs between University units using established internal billing rates. 

Chart of Accounts Maintenance & Updates

Request creation of a new customer, updates to an existing customer profile, or generation of an invoice.  

Customer Updates & Invoice Generation

Create a new customer or edit an existing customer profile.

Credit Memo

Request a credit memo for a previously issued invoice. 

Bursar Requests

Submit item type or student account-related requests (faculty and staff only). 

Not finding what you are looking for? Contact your local Strategic Finance Partner team.

Contact Us

Finance OST Initiator Training and Resources

The Penn State Finance Optimized Service Team (OST), launched in 2023, continues to advance a shared services model that streamlines financial operations, enhances service delivery, and strengthens collaboration across the University.

To support this transformation and the University community, the Finance OST provides dedicated training and reference materials to help initiators navigate updated processes and systems. Access training recordings, Q&As, and additional resources on the Initiator Resources page.