Susan E. Cromwell, Ph.D. HCI

Susan E. Cromwell serves as Director of Organizational Change Management for Penn State’s Finance and Business division.  The office is responsible for supporting change management efforts within the division as well as supporting SIMBA, the financial system replacement project. Prior to this role, she served as Director of Workforce Learning & Performance. As part of the overall Office of Human Resources team, Dr. Cromwell was responsible for leading the University’s learning and talent management initiatives. This includes collaborating with University-wide partners to assess and implement training, leadership and management development, change management, organizational effectiveness, and performance management programs, processes, and initiatives geared to enhance the individual, group, and organizational potential.


Prior to joining the Penn State Human Resource team, Sue served as Senior Director of Talent Management for Outreach.  In this position, she was responsible for Human Resources, Strategic Planning, Organizational Effectiveness, Talent Development, Internal Communications, and Diversity/Inclusion Initiatives. Previous experiences at the University include serving as Assistant Manager for the Human Resource Development Center, Office of Human Resources. In this position, she planned, coordinated, and presented professional development programs for University faculty and staff, and provided consulting services to University teams and departments. She also worked in Staff Development for Penn State Cooperative Extension, College of Agricultural Sciences as a Training and Development Specialist.


Prior to joining Penn State in 1995, Susan served as Regional Human Resource Manager, Manager of Management Development, and Manager of Recruitment for Agway, Inc., Syracuse, NY.  Susan also held positions with the Pennsylvania Department of Education, Highmark Blue Shield,  


Dr. Cromwell received her Ph.D. from The Pennsylvania State University in Workforce Education and Development, an M.Ed. from Penn State, and a B.S. from Delaware Valley University. She has published on the topic of transfer of training and the importance of management support.