Behavior #2: Listening

Listening skills are an important part of effective communication. Active listening is a communication skill that can bring greater connection, cooperation, clarity and understanding to relationships. Charlie Noffsinger, Assistant VP for University Police and Public Safety introduces his nine practical principles for changing how people listen to each other. Listen to his thoughts below or view a copy of his principles.

Try This:  Rate your listening ability using the ‘Tips- Rate your Listening Ability’ assessment.  Choose a corresponding principle from Charlie’s list and practice it for one month. More importantly, manage your devices for meetings. Put your cell phone away and let people know if you use your device for note-taking.

View the rest of the Communication Behaviors in this six part series.