Communication Behaviors

Communication Behaviors

Behavior #2: Listening 

Listening skills are an important part of effective communication. Active listening is a communication skill that can bring greater connection, cooperation, clarity and understanding to relationships. Charlie Noffsinger, Assistant VP for University Police and Public Safety introduces his nine practical principles for changing how people listen to each other. Listen to his thoughts or view a copy of his principles.

Try This:  Rate your listening ability using the ‘Tips- Rate your Listening Ability’ assessment.  Choose a corresponding principle from Charlie’s list and practice it for one month. More importantly, manage your devices for meetings. Put your cell phone away and let people know if you use your device for note-taking.

Behavior #1: Building Rapport

Building Rapport with your staff is the foundation of developing trust throughout the organization. Engaging in meaningful conversation creates a safe environment for the exchange of ideas and lowers the barriers that prevent effective communication. 

Below is a link to the Taking Action Communication Behaviors video – Model. Interact. Engage. The first part of the video explains the concept of leaders modeling communication behaviors for the purpose of interacting and engaging with colleagues and staff.

In the second part of the video, I will be explaining and modeling Communication Behavior #1: Building Rapport. Some of the techniques you will see – walking the halls, smiling and greeting people, and interacting with staff wherever they are working – are actions that you can begin doing immediately.

TRY THIS! Schedule time to walk around your unit and engage with employees. Each week (for one month) go meet someone in your department you never met, or find out something new about one of your team members. Be prepared to share your experience and/or successes.

Thank you for your ongoing commitment to the Taking Action initiative. Please visit the Taking Action website for more information.


David Gray

Helpful Resources:

    Watch your inbox and check back often, behaviors still to come in this series:

    • Asking
    • Sharing
    • Engaging
    • Praising & Acknowledging